Fulfillment Policy

Returns, Refunds and Repairs

If you are not 100% satisfied with your buried treasure, exchanges or returns for a full refund are accepted within 2 weeks of arrival of the shipment. All returned/exchanged items must arrive back in new/unworn condition in order to qualify for a refund or exchange. Please email me at ilauratheexplora@gmail.com to initiate the return process. A sale will be deemed final if the item is received back worn or incomplete; a refund will not be issued and the item will be shipped back to you. If your piece requires any repairs along it’s journey in your care, please email me and I am happy to offer repair services.

Materials

Crafting fine jewelry is a slow art, especially when working with ancient materials. Each of my pieces are meticulously crafted with fossils and gold sourced from my family’s mining claims in Fairbanks, Alaska. I work with raw, Alaskan gold nuggets and Ice Age fossils dating back 40,000 years or more. All of the materials used in my designs are sourced from privately owned, patented mining claims and legally and sustainably collected. Each sale includes a certificate of authenticity.

Currency, Import Fees and Regulations for International and Out of State Orders

All items are listed in the U.S. Dollar, ($USD). A fee may be charged based on your local country’s laws and regulations to accept a shipment from Ilaura Longley LLC. Ilaura Longley LLC. is not able to provide an estimate on the fee charged in your country for acceptance of the package and it is on the buyer to pay any fees due upon arrival of shipment. Ilaura Longley LLC. is not responsible for packages withheld from the buyer due to failure to pay fees associated with shipments or for delays/withholding of shipment out of control of the seller. Woolly mammoth tusk is a sustainable resource and legally collected in Alaska. It is the sole responsibility of the buyer to know the laws and regulations of owning woolly mammoth tusk fossils in your state or country. Ilaura Longley LLC is not responsible for educating customers on any risks/regulations associated with owning woolly mammoth fossils in the buyer’s state or country. Buyer accepts any and all risks for regulations associated with the purchase, shipment and acceptance of items crafted from ancient woolly mammoth tusk and holds Ilaura Longley LLC harmless upon purchase of product.

Shipments and Turn Around Time

All orders are shipped via USPS within one week of order submission. A confirmation email is sent upon shipment of the item along with tracking information.

Contact Me

Please contact us through the contact page submission form, here, or email directly to ilauratheexplora@gmail.com.

Privacy Policy

This website collects personal data to power our site analytics, including: information about your browser, network, and device, web pages you visited prior to coming to this website, your IP address. This information may also include details about your use of this website, including: clicks, internal links, pages visited, scrolling, searches, timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity. We will never sell this information or any of your personal data, including name, email, contact information. We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. Please contact ilauratheexplora@gmail.com with any questions regarding the privacy policy.

Credit Card Processing Powered by Stripe

We meet all PCI standards. You can learn more about what PCI compliance means for Stripe, our credit card payment processor, by reading their integration security. Stripe uses HTTPS and other security best practices and is not susceptible to card testing. Your payment information is handled safely when doing business with us. We accept all major credit cards and Apple Pay.